We are a process
driven organization, and have a holistic approach to
process improvement, which is as follows:
Understand
As Is Process
Collect
Process Data
Process
Cost Analysis
Develop
Desired State
Get
Strategic Vision for Business
Leverage
Competitive Benchmarking
Identify
Specific Opportunities
Perform
GAP Analysis
Identify
Projects/Programs
Prioritize
Opportunities
Perform
Cost Benefit
Analysis
Prioritize
Projects
Implement
Solutions
Develop
Plan
Execute
with Quality Rigor
Deliver
Quality Service
Focus
on Continuous Improvement
Exceed
Targets
Before
starting the journey, we believe in getting a good
understanding of the baseline of the process. For any
journey, it is also very important that we clearly
know what our end goal is going to be, and in this
case we need to define it both from a performance and
per unit cost perspective. The second step is for us
to figure out what kind of a plan do we want to put
in place to bridge the gap between the baseline and
the desired state. The plan may involve one or more
of the following:
Process Re-arrangement
(changing the work flow)
Technology Implementation (automating
the process)
Process Outsourcing (leveraging center
of excellence)
The last and the most important
step focuses on making sure that we execute in a disciplined
way to get the desired results. This approach has been
developed by leveraging the framework of Six Sigma, and
using this, many organizations have attained operational
excellence and realized significant cost savings.
For outsourcing
programs, we have developed a robust transition
toolkit
to ensure a smooth transfer between the sending
and the receiving site. This methodical step by step
approach ensures that the transition is seamless to
the process stakeholders, and all elements are put in
place for quality delivery at the new site.
